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Do you require a deposit to begin design work?

Once we've agreed on the budget and scope of the project. We accept 50% of the project fees up-front.  The final 50% is due on the day the website goes live.

Does Pixel Vault build e-commerce websites?

Yes, we love working on e-comm sites.  We've completed projects using Woo-Commerce, Shopify, Magento, and more.

What happens if my site goes down?

In the unlikely event that your site goes down, we're alerted via email immediately.  We'll work diligently to get your website back up quickly.  If you are an existing Pixel Vault client, we take care of it at no additional charge.

Are there automated backups?

We take daily backups of all the websites we build. Each is saved for a period of 2 weeks. 

How does website management work?

We want you to think of us as an extension of your business. We're here to help you grow it. We handle the day to day management or your website.  Just send us a request and like magic, we'll get to work. We complete most requests the same day.

How do I add images to my website?

It's important that images are sized properly before placing them on your website. For that reason, we do it for you!  All you do is send them over, we'll handle the rest. 

How can I send portfolio images to Pixel Vault?

We try and make it as easy as possible for you and your staff to send pictures to us.  Because of that, we'll accept them any way you want to send them. Whether you want to use a zipped folder, Google Drive, Dropbox, or another service. 

Can you help with my Google My Business page?

Absolutely, it's something we do everyday.

Does Pixel Vault provide the content (text) for the website?

Short answer, Yes.  Long answer, waiting for busy custom integrators, who aren't writers to provide content for a website can drag out a project.  However, we do ask you to provide a little information about you and the company for the About Page. Other than that, we've got you covered.

Does Pixel Vault manage websites that we didn't build?

We prefer to build all of the websites we manage.  However, we also manage sites that we didn't build. Before we say "yes" we do a complete site audit.  Once the site audit is complete, we'll make recommendations.

Do I need to provide images?

Since custom integrator websites is all we do,  you can imagine we have a pretty stellar media library for the majority of manufacturers. From Control4 to Savant, we have the images we need to make your new website stunning. 

However, we will ask you for some pictures.If we'll be building a portfolio page for you, we'll need images of your work. 

Lastly, one of our favorite things is to add images of you and your staff on the about page.  

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